Return Policy

Orders for a prescription item must be canceled before shipping. We can not accept returns of prescription items. Please reference the following link to learn more from the FDA.
To learn how to properly dispose of your prescription medications please visit: How to dispose of medications.

Orders are typically shipped within 24 to 72 business hours of receiving confirmation from your doctor. Standard orders are shipped USPS mail and expedited orders ship FedEx. If you have a PO Box address and choose expedited shipping, your order will ship using USPS Priority Mail.

• Standard $4.99
• 2-Day Shipping $12.99
• Overnight $35 (Not available for PO Boxes. Saturday delivery available at an additional cost)
• Priority Overnight $39 (Not available for PO Boxes. Saturday delivery available at an additional cost)

Signature Confirmation
If you are concerned about package theft, signature confirmation is available through most of our shipping partners. Be advised this service comes with an added fee. Please contact us if you would like to find out more. High-value orders will be automatically ship with signature confirmation at no additional cost to ensure that the order is received.

Inclement Weather Policy
If you live in a region that exhibits extreme hot or cold temperatures we recommend you choose the expedited or overnight shipping. ArloRx is not responsible if the content(s) of your package undergo inclement weather as this is out of our control. It is the recipients responsibility to consider current weather conditions in their area when ordering medications. If arrangements need to be made on a particular shipping service or shipping method you must contact our customer service line at 800-257-5007. to discuss how we can help make arrangements. Additional charges may be applied at that time.

Overnight Deliveries
Overnight shipping starts at $39.99 and packages are shipped FedEx. The cut-off time for overnight orders is 12:00pm PST and a street address must be provided, we cannot ship overnight to a PO Box. The price may increase to those in Alaska and Hawaii as well as to those living in rural or isolated areas. There may be additional charges added due to the weight of the package. Overnight orders placed on a Friday will arrive the next business day. If you place an order on a Friday and want it delivered on Saturday, you will have to request a special Saturday delivery which if available, will require an additional fee. FedEx does not guarantee overnight deliveries if the package undergoes inclement weather. ArloRx is not responsible for any packages that undergo inclement weather delays. It is the recipients responsibility to be aware of the weather conditions in their area. Please refer to our Inclement Weather Policy above for more information.

Ship to Billing Address Policy
For security reasons we require all customers have their order shipped to the billing address associated with their credit card. This policy only applies to the first order if it includes over-the-counter items. This does not apply to returning clients or orders with prescription items. If your order is placed with the shipping and billing address mismatched, you will be contacted by one of our customer service representatives.