Arlo Rx Terms & Conditions

Terms of Use

Arlo Health (“Arlo”, “we”, “our” or “us” owns and operates the website www.arlorx.com. We facilitate access to pharmacy services between our pharmacy partner and patients. Arlo Health does not provide medical advice or care.

The information and content (collectively, “Content”) on the Online Services is for your general educational information only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind by Arlo Health.

Agreement;

Please read these Terms carefully before using the Services. By accessing and using our Site, you are agreeing to these legally binding these Terms of Use, including the mandatory arbitration provision. If you do not agree to be bound by these terms, you may not access or use the Site or the Services.

Your affirmative act of using the Online Services, or creating an account, constitutes your electronic signature to these Terms and your consent to enter into this agreement electronically. You may print and retain a copy of these Terms. 

Governing Law and Statute of Limitations;

You agree that California law governs these Terms and any claim or dispute that you may have against us, and you agree to the jurisdiction and venue of the state and federal courts in California for any dispute involving the Company or its employees, officers, directors, agents and providers.

Unless you are a resident of New Jersey, you must initiate any cause of action within one year after the claim has arisen, or you will be barred from pursuing any cause of action. The United Nations Convention on Contracts for the International Sale of Goods do not apply to these Terms.

User Accounts; Security and Restrictions;

You agree to fully, accurately, and truthfully create your Arlo Health Account (“Account”), including but not limited to your legal name, mailing address, phone number, email address, and password. 

Your Account and password are personal to you, and you are responsible for maintaining the confidentiality of your Account password, and for all activities that occur under your Account. You may not transfer or share your Account password, and agree to prohibit anyone else from using your Arlo Health Account. Arlo Health reserves the right to take any and all action, as it deems necessary or reasonable, regarding the security of the Site and your Account, including the right to revoke your access to the Site with or without cause. Under no circumstances shall Arlo Health be held liable to you for any liabilities or damages resulting from or arising out of your use of the Site or your release of your Account or Account password to a third party.

Access Rights and Restrictions;

Subject to these Terms and the payment of all applicable fees, Arlo Health grants you a limited, revocable, non-transferable, non-exclusive license to use Site and Services solely for your personal and non-commercial use. 

All rights not expressly granted to you in these Terms are reserved and retained by Arlo Health or its licensors, suppliers, publishers, rights holders, or other content providers. 

You agree not to (i) access the Site or use the Services in any unlawful way or for any unlawful purpose; (ii) impersonate or misrepresent your identity or falsely state or misrepresent your current location, medical history, information about your medical condition, or your affiliation with a person or entity; (iii) promote, encourage, or engage in defamatory, abusive, libelous, obscene, threatening, or otherwise objectionable behavior; (iv) tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security, or proper function of the Site or the Services; (iv) use robots or scripts with the Site; (v) distribute viruses or other harmful computer code through the Site; (vi) attempt to reverse engine, reverse assemble, reverse compile, decompile, disassemble, translate, or otherwise alter, defraud, or create false results from any executable code, information on, or received by this Site; (vii) have any antivirus or antispyware software running that is set to override the internet browser’s cookies setting; (viii) harvest or collect PHI about any other individual who uses the Site or the Services; (ix) infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including such rights of third parties; or (x) otherwise use the Services or Site in any manner that exceeds the scope of use granted above.

Arlo Health reserves the right, in its sole discretion, to terminate your access to all or part of this Site, with or without cause, and with or without notice. Violations of system or network security may result in civil or criminal liability. Arlo Health will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. 

Consent to Receive Electronic Communications; 

By creating an Account, you consent to receive electronic communications from Arlo Health (e.g., via email, push notifications on your tablet or mobile device, by posting notices to the Site). These communications may include notices about your Account (e.g., payment authorizations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. We also may send you informational communications via push notifications, including, but not limited to, notifications about care plans, progress tracking, prescription fulfillment, appointment reminders, etc. You may disable these notifications directly through your tablet or mobile device settings. Please note that if you choose to stop receiving these push notifications from us you may not receive important and helpful information and reminders about your progress and treatment. We also may send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving promotional emails at any time by following the unsubscribe instructions provided in the email. 

By providing your phone number to us through the Site, you consent to be contacted by or on behalf of Arlo Health and our pharmacy partner at the number you have provided, including calls and/or text messages regarding the Services. Message and data rates may apply. You can opt-out of any further text messages by replying “STOP” or by emailing us at [email protected]

Customer Service;

If you have any questions or concerns relating to your order, please contact us at [email protected].

Termination;

We may cancel, suspend or block your use of the Online Services and/or registration at any time, without cause and/or without notice. You agree that we will not be liable to you or any other party for any termination of your access to the Online Services in accordance with these Terms.

Limitation of Liability;

You agree that we, Arlo Health and CPP Health and each of our affiliates (the “Released Parties”) have no liability for any loss arising out of, or relating to: these Online Services; any third party site or program accessed through the Online Services; Any acts or omissions by us or any third party; and/or your access or use of the Online Services. This limitation of liability includes any claim based on warranty, contract, tort, strict liability, or any other legal theory.

This limitation of liability does not apply if you are a New Jersey resident. With respect to residents of New Jersey, any Released Parties are not liable for any damages unless such damages are the result of our negligent or reckless acts or omissions; and any Released Parties are not, in any case, liable for indirect, incidental, special, consequential or punitive damages.

Other states may also limit liability. If your state does not allow this type of limitation, one or more of the limitations above may not apply to you.

Indemnification;

You agree to defend, indemnify, and hold harmless the Arlo Health Parties from and against any and all rights, demands, losses, liabilities, damages, claims, causes of action, actions, and suits (no matter whether at law or equity), fees, costs, and attorney’s fees of any kind whatsoever arising directly or indirectly out of or in connection with: (i) your use or misuse of the Site, Services or any information posted on the Site; (ii) your breach of the Terms of Use or Privacy Policy; (iii) the content or subject matter of any information you provide to Arlo Health, CPP Health, or any Provider or customer service agent; and/or (iv) any negligent or wrongful act or omission by you in your use or misuse of the Site, Services, or any information on the Site, including without limitation, infringement of third party intellectual property rights, privacy rights, or negligent or wrongful conduct.

Dispute Resolution;

Please read the following sub-sections carefully because they require you to arbitrate certain disputes and claims with Arlo Health and limit the manner in which you can seek relief from us, including a class action waiver. This Section applies to all Disputes between you and the Arlo Health Parties. 

Informal Resolution. Before filing a claim in connection with these Terms or the Online Services, you agree to try to resolve the dispute informally. Notice to Arlo Health shall be sent by certified mail or courier.

Contact Arlo Health Attention: Legal Department, 3157 Corporate Place, Hayward, CA 94545. If the dispute is not resolved within 30 days of contact, you or we may bring a formal arbitration proceeding as described below.

Your notice must include (a) your name, postal address, telephone number, the email address you use or used for your Account and, if different, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that you are seeking. Our notice to you will be sent electronically in accordance with Section 6 and will include (x) our name, postal address, telephone number and an email address at which we can be contacted with respect to the Dispute, (y) a description in reasonable detail of the nature or basis of the Dispute, and (z) the specific relief that we are seeking. If you and Arlo Health cannot agree how to resolve the Dispute within thirty (30) days after the date notice is received by the applicable party, then either you or Arlo Health may, as appropriate and in accordance with this Section, commence an arbitration proceeding or, to the extent specifically provided for in Section, file a claim in court.

Binding Arbitration;

Except for any disputes, claims, suits, actions, causes of action, demands or proceedings (collectively, “Disputes”) in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents, you and Arlo Health agree (a) to waive your and Arlo Health’s respective rights to have any and all disputes arising from or related to these Terms, or the Site, resolved in a court, and (b) to waive your and Arlo Health’s respective rights to a jury trial. Instead, you and Arlo Health agree to arbitrate disputes through binding arbitration (which is the referral of a dispute to one or more persons charged with reviewing the dispute and making a final and binding determination to resolve it instead of having the dispute decided by a judge or jury in court).

No Class Arbitrations, Class Actions or Representative Actions;

You and Arlo Health agree that any Dispute arising out of or related to these Terms or the Site is personal to you and Arlo Health and that such Dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding. You and Arlo Health agree that there will be no class arbitration or arbitration in which an individual attempts to resolve a Dispute as a representative of another individual or group of individuals. Further, you and Arlo Health agree that a Dispute cannot be brought as a class or other type of representative action, whether within or outside of arbitration, or on behalf of any other individual or group of individuals.

Federal Arbitration Act;

You and Arlo Health agree that these Terms affect interstate commerce and that the enforceability of this Section 17 shall be both substantively and procedurally governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), to the maximum extent permitted by applicable law.

Severability;

If any term, clause or provision of this Section 17 is held invalid or unenforceable, it will be so held to the minimum extent required by law, and all other terms, clauses and provisions of this section will remain valid and enforceable. Further, the waivers set forth are severable from the other provisions of these Terms and will remain valid and enforceable, except as prohibited by applicable law.

International Users;

Use of the Site is intended solely for residents of the United States. The Site may contain content, services, or information otherwise not accessible or valid in your country. Access to the Site from outside the United States is at your own risk, and Arlo Health does not take responsibility for your use of the Site. Any offer for any product or service made on the Site is void where prohibited by law.

Assignment;

You may not assign, transfer, or delegate the Terms of Use or any part thereof without Galileo’s prior written consent. Arlo Health may freely transfer, assign, or delegate all or any part of the Terms of Use, and any rights or duties hereunder or thereunder. The Terms of Use will be binding upon and inure to the benefit of the heirs, successors, and permitted assigns of the parties. 

Right to Modify Terms of Use;

Arlo Health may change, add, or delete portions of these Terms at any time on a going-forward basis. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Site. In the event that any of the Terms are held by a court or other tribunal of competent jurisdiction to be unenforceable, such term will be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect. These Terms constitute the entire agreement between Arlo Health and you pertaining to the subject matter hereof.